Pepperclub Hotel

The overall appearance is luxurious

Lovely welcome from staff, the hotel is clean and modern. The location is in a busy area with lots and bars around. I'm not sure if it's safe to walk around during the night, so we didn't go out. The restaurant is lovely with regards to the main menu and breakfast. We opted for the half board option. This wasn't great as there was one menu with 2 options for main and starters. The menu doesn't change daily, so if you are there for more than one night , you're limited. We were told we could upgrade to the main menu and thought the understanding was we would pay the difference in the price, ie the hotel deduct the 380 rand from our bill which was the allowance of the half board menu, we would pay the extra. One evening, a manager came to us and thought we were taking advantage because we were ordering from the main menu. We explained that the hb menu wasn't acceptable for guest staying 5 nights and wasn't expecting the hotel to swallow the cost, we was happy to pay the extra cost from the main menu, as we didn't want to eat the same food every evening. It turns out we didn't eat for 2 nights at the hotel anyway, so they got more money out of us in the end. The manager who spoke to us made me feel slightly uncomfortable about the whole thing, but the lady manager was very nice and totally understood our issue. The pool area isn't the best. I was slightly disappointed with this area, you cannot buy a drink up there, there isn't any atmosphere . It didn't reflect the picture advertised. There can be a lot of noise in the evening, cars screeching about, we also had noise from a drill over the road waking us up a 7.15am , this wasn't to much of a problem as we were going out on day trips anyway but could have been an issue if we wanted a lay in, it would have been nice to have been informed of the building works prior to our visit, to give us the options to rebook if we weren't happy.

The staff were so welcoming and willing to go the extra mile with anything we needed. IThe room was lovely and well equipped, bedding was lovely and crisp. My son said it was the best hotel he’s ever ever ever stayed in and promises to come back soon! Hopefully he’s paying next time 🤣 have coeliac disease and the chef was so kind to make me something safe to eat. We didn’t get to experience much of the facilities due to our tight schedule but from what I did see - everything was lovely and a real treat. Thank you for a wonderful stay.

Liked the free shuttle service to malls and beach. The dedicated changerooms and showers at beach. The customer service from front desk, concierge and restaurant, especially the old lady who cleans the restaurant!! Good breakfast. Good working spaces, conference room. Nice movie facility. And stunning vip lounge.

I genuinely appreciated nearly every aspect of my experience at Pepperclub Hotel. From the initial communication with the staff prior to our arrival to the moment we stepped into the hotel the service was exceptional, I found the establishment to be stunning, complemented by excellent facilities and services. I particularly valued the shuttle services to the V&A Waterfront and the availability of changing and locker rooms in Camps Bay for guests. This arrangement allowed us to fully enjoy our time at the beach and in the restaurant without the concern of managing our day luggage.